Checking and Preventing Damage
One of the first things to consider if the stairlift is being used properly. For example having only 1 person on the lift at a time or having the stairlift carry a weight that exceeds its weight capacity. Proper stairlift usage will prevent the unit from decaying and being damaged.
The next course of action is checking the stairlift itself to see if the unit is displaying any error messages or alerts. Stairlifts have their own diagnostics system depending on the brand and can even suggest a solution to the issue. Harmar for example has an LED indicator on their units which will display a different color light or a blinking light to alert the user of an issue. An amber light indicates that the unit is obstructed by something in its path while a red light warns the user they may need to make a service call.
Lastly you should if possible also clean your stairlift to prevent dust or dirt accumulation. Not just on the seating and footrest, but also on the rails that the stairlift is connected to. Be careful with cleaning the unit and take care not to unintentionally damage the stairlift while cleaning rails or seat.
Who to call for Maintenance & Repairs
In the event of a need for a maintenance or repair job, contact your stairlift dealer or the manufacturer of the unit for them to fix the problem. Most vendors actually offer a maintenance and repair plan for their customers with different pricing and benefit tiers. Here at Patriot Mobility we offer our Worry-Free Package Plan that covers you for at least 2 years of labor and 1 maintenance call all the way to 5 years and 4 maintenance calls. We can perform maintenance and repair jobs on any stairlift or unit even if you didn’t purchase the unit from us.
Most stairlifts also come with a warranty on them usually for about a year. Check your unit to see if it has any manufacturer warranty attached to the name.